Shipping Policy

At Josephine London, we are committed to delivering your order safely and efficiently. Please review this Shipping Policy carefully before placing your order.

By completing a purchase, you agree to the terms outlined below.

  1. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays). Processing times may be extended during peak seasons or high-demand periods. Once your order has been processed, you will receive a confirmation email with tracking details. Orders cannot be modified or canceled once processing has begun.

  1. Estimated Delivery Time

United Kingdom: 3–8 business days.

Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, weather conditions, holidays, or high order volumes. We are not responsible for delays once the order has been shipped.

  1. Shipping & Delivery Disclaimer

The customer is solely responsible for providing accurate and complete shipping information, including full name, address, phone number, and any additional delivery details.

Josephine London shall not be held responsible for delays, failed deliveries, or losses resulting from incorrect or incomplete shipping information or if the recipient is unavailable at the time of delivery.

Any additional costs arising from re-shipping, address corrections, or repeated delivery attempts will be borne by the customer.

Customers are advised to verify all information before completing their purchase.

  1. Tracking Information

Tracking numbers may take 2–5 business days to update after shipment. Customers are responsible for monitoring their tracking information.

  1. Incorrect or Incomplete Address

Customers must provide accurate shipping details at checkout.

If a package is returned due to incorrect address, incomplete details, or failure to claim the package, the customer will be responsible for any reshipping fees.

We are not responsible for orders delivered to the address provided at checkout.

  1. Delivered but Not Received

If tracking indicates that the package has been marked as “Delivered”, Josephine London is not responsible for lost or stolen items.

Customers should contact the shipping carrier, file a claim if applicable, and check with neighbors or building management.

We reserve the right to deny refund or replacement requests for orders confirmed as delivered.

  1. Lost Packages

A package may be considered lost if there has been no tracking update for 15+ business days and the shipping carrier confirms the package is lost.

In such cases, we will review the situation and provide a resolution at our sole discretion.

  1. Fulfillment & Shipping Origin

Some orders may be shipped from international warehouses through our trusted logistics partners.

By placing an order, you acknowledge that delivery times may vary, customs processing may affect shipping timelines, and tracking updates may be delayed.

  1. Customs & Duties

For U.K. orders, customs fees are generally not required. However, if any customs charges apply, the customer is responsible for payment.

  1. Fraud Prevention

We reserve the right to request identity verification, deny suspicious claims, and dispute fraudulent chargebacks.

False claims, including “item not received” disputes, may result in account restrictions or order refusal.

  1. Shipping Fees

All shipping fees are non-refundable.

  1. Contact Us

For any shipping-related inquiries, please contact us at:
josephinelondon.support@gmail.com